*We are currently experiencing PRESCRIPTION DELAYS due to high volume and weather conditions.
We are aware of the recent extended processing times and delay issues with prescriptions from our preferred pharmacies. We want to be fully transparent in our efforts to continue to provide exceptional service to all of our clients, members, and patients at Eternity Health Partners.
We've been notified from various pharmacies that as expected, the holiday season created short-term delay in late December and early January. Unfortunately, shortly after improving processing times from the holiday season, COVID and inclement weather significantly impacted their ability to process orders within an acceptable time frame.
We sincerely apologize for any inconvenience this has caused you and we appreciate your loyalty and understanding as we work with the pharmacies to address current delays.
PRESCRIPTION RREQUESTS
As part of our elite membership program all medications are shipped directly from the pharmacy to your door via ground shipping. We offer concierge medication refill service using our patient portal Power2Patient. We have collaborated with numerous highly credible preferred pharmacies and communicate with them on your behalf in regards to treatment, shipping and processing requests.
REFILL EXPECTATIONS
What to expect for your prescription refills moving forward? We advise you to place your order refills at least 2 weeks in advance to ensure efficient time to process requests and delivery without it effecting your treatment plan. Once we receive tracking information from the pharmacy we will forward directly to you so you'll know when to expect your shipment.
*It is the patients responsibility to request refills for their prescriptions. Prescription refills are NOT automatic.
HOW TO PLACE A REFILL REQUEST
To ensure an efficient process and as a friendly reminder, Refill Requests should be placed on the online patient portal Power2Patient. Simply log in using your unique username and password and on the left menu select "meds/supplements" --> "refill". You'll then be shown all the medications and supplements that have been recommended and called in by our Physician.
PEPTIDE ORDERS
All Peptide Orders come in a padded, insulated mailed sans ice pack. Your vials are refrigerated until the moment they are ready to go out, and will maintain their full efficacy in transit until it makes their way into your fridge. Important notice: According to the sterility and potency 3rd party chem analysis, fi you need to travel or accidentally leave the vial out at room temp or even extreme cold for 4 weeks, it is still 100% sterile and contains 100% potency. DO NOT throw the vial out.
Please inspect your order immediately upon arrival to ensure all items re delivered undamaged. Also, verify items are not inadvertently discarded along with the packing materials. Refigerate on arrival. If there are any discrepancies, notify us within 2 business days so we may address them. Two business days after delivery, if discrepancies have not been reported, a replacement may NOT be eligible.
*We DO NOT provide insurance on peptide orders and for this reason do not ship to PO Box addresses. If a package is lost or misplaced by shipping handler you will need to replace your order in it’s entirety. A refund or replacement will not be made as it the responsibility of the patient to provide accurate shipping details prior to the order being processed.
PATIENT PORTAL
We use an EMR software called Power2Patient that is a HIPAA compliant portal that helps you communicate directly to our staff and physicians and directly to our preferred pharmacies and supplement carriers. To access your Patient Portal go to www.Power2Patient.net.
QUESTIONS & CONCERNS
Still have questions or concerns? Please call our Concierge Receptionist and we will do our best to answer your questions or pass along the message to whomever is best equipped to help you.